Business model design


When Hard Metrics Inhibit Success

At Open Forum for Inhabitat: OK, so I caught your attention for a moment. In an economic cycle like the one we’re currently experiencing, it’s impossible to make any move or decision that is not tied to hard, cold, clear metrics. Increase sales by X%. Attract Y new customers. But there are times when overemphasizing numeric goals can get in the way of success. Case in point: an enormous pro bono Read More