Business model design


Learning: ROI and Customer Lifetime Value

Audience at SXSW: Here are books and links that will give any marketer or techie a basic framework for how to truly measure financial value. Valuation – Measuring and Managing the Value of Companies The classic MBA book – still focused on “the primary goal of a company is to return value to shareholders” – but the math and financial framework provides one of the more accessible lessons on how Read More

SXSW: The ROI of Relationships

Here is the presentation:   I’ll be speaking and teaching geeks and marketers how to actually measure the ROI of relationships, during a time when ROI is completely under criticism, and attack. ROI fans, unite! From the Dachis Group social business summit: Marrying for the money from Jen van der Meer “What’s missing in most #social business attempts is a systematic link to metrics that matter.” @jbernoff “We are at an inflection point, a Read More

SXSW 2011: The ROI of Relationships

You CAN measure the ROI of relationships – personally, and professionally, and this seminar will show you how. No spreadsheets needed for this lecture, and only minimal algebra. Bring a cocktail napkin, a flair ink pen, and learn how to calculate the net present value of your future mate, your pet, or the 8,299 followers of your company’s Twitter feed. Yet ROI alone will not tell you the ultimate value Read More